Privacy Policy

Privacy & Security Policy

Introduction

We value your trust and are committed to handling your personal information responsibly while ensuring that you retain control over it as much as possible. However, to access and use our website, you must provide certain necessary information. Your relationship with us is our most important asset, and we are committed to maintaining the confidentiality, integrity, and security of your personal data.

This Privacy Policy describes how we collect, use, and protect your personal information. By accessing this website, you agree to the collection, use, processing, disclosure, and transfer of your personal data as outlined in this policy, in accordance with the laws of Hong Kong.


Information We Collect


1. Information You Provide

We collect and store any information you enter on our website or otherwise provide to us, including but not limited to:

  • Full name
  • Email address
  • User account login ID and encrypted password
  • Mobile and landline phone numbers
  • Gender and date of birth
  • Shipping and billing address
  • Gift information

Note: We do not store credit card, debit card, or online banking details on our servers. All payment transactions are securely processed through third-party payment providers.

2. Information Collected Automatically

When you interact with our website, we automatically collect certain information, including:

  • Your IP address
  • Device type and browser information
  • Website usage data (e.g., pages visited, time spent on each page)
  • Referring website (if applicable)

This data helps us improve user experience and website performance. We do not use this information to personally identify users.

3. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by Hong Kong law. You may request data deletion at any time by contacting us at [email protected].


Email Communications

To improve our email services, we may request confirmation when you open our emails (if your device supports this function).

  • You may opt out of promotional emails at any time by clicking the "Unsubscribe" link in the email.
  • Transactional emails (such as order confirmations and shipping updates) will continue to be sent as they are necessary for service delivery.

    Sharing of Information

    1. Sharing with Third Parties

    We may share your personal information with:

    • Affiliated companies and service providers (e.g., logistics, payment processors, IT support) to facilitate services.
    • Legal authorities, if required under Hong Kong law.

    Your Choices:

    • You may request not to have your data shared with third parties for marketing purposes by contacting us at [email protected].

    2. Business Transfers

    In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction. We will ensure that the recipient upholds data protection standards in accordance with this policy.

    3. Legal Compliance

    We may disclose personal information if required by Hong Kong law or to enforce our Terms & Conditions.

    • If such disclosure occurs, we will notify you where legally permissible.


    SECURITY OF INFORMATION

    We are committed to protecting the security of your personal information and employ industry-standard security measures to safeguard it.

    • Data Encryption: We use Secure Sockets Layer (SSL/TLS) encryption during the transmission of sensitive information, such as credit card or net banking details.
    • Access Control: Only authorized personnel with a legitimate business need have access to your personal data.
    • Secure Storage: All collected information is securely stored on our protected servers, with security practices that include password protection, limited access control, and encryption where necessary.
    • Regular Security Updates: We continuously assess and update our security protocols to address evolving threats.

    Data Sharing & Compliance

    We do not sell or rent your personal data to third parties. However, we may disclose your data under the following circumstances:

    1. Legal Obligations: If required by Hong Kong law, or in response to a valid request from a law enforcement agency.
    2. Your Consent: When you explicitly agree to share your information for specific purposes.
    3. Statistical & Analytical Use: We may use anonymized and aggregated data for research, reporting, or business insights without disclosing personally identifiable information.

    User Responsibilities

    To enhance security, we encourage you to:

    • Use a strong password and keep your login credentials confidential.
    • Log out after accessing your account on shared or public devices.
    • Report any unauthorized access immediately by contacting [email protected].

    We take privacy breaches seriously. Employees or contractors who fail to comply with our security standards may face disciplinary action, including termination or legal consequences.

    Additionally, our website may integrate with third-party payment gateways and logistics providers (e.g., courier services) to facilitate order processing and delivery. These third parties are required to comply with data protection laws and handle your information securely.

    CONDITIONS OF USE, NOTICES, AND REVISIONS

    By using our website, you agree that your use is governed by this Privacy Policy, along with our Terms and Conditions. Any disputes related to privacy or data security will be subject to the laws of Hong Kong.

    If you have any privacy concerns, please email us at [email protected], and we will make every effort to resolve your concerns in accordance with applicable data protection regulations.

    Our policies may be updated periodically to reflect changes in business practices or legal requirements. We encourage you to review our Privacy Policy frequently for the latest updates.

    GRIEVANCE OFFICER

    If you have any concerns regarding security or privacy, please contact:

    📧 Email: [email protected]
    📍 Jurisdiction: Hong Kong

    We are committed to addressing all privacy-related inquiries promptly and in accordance with the Personal Data (Privacy) Ordinance (PDPO).

    COOKIE POLICY

    We use cookies and similar tracking technologies to enhance your experience on our website. These include:

    • Essential Cookies: Required for basic website functionality, such as login authentication and shopping cart management.
    • Performance & Analytics Cookies: Help us understand user behavior and improve our services.
    • Marketing Cookies: Used for personalized advertising and promotional campaigns.

    Managing Cookies

    You can modify your cookie settings in your browser. However, disabling cookies may impact your experience on our website.

    We may also use Google Analytics and other third-party tools for traffic measurement and website optimization. 


    NDNC POLICY (Do Not Call Policy)

    By registering on lolcrochet.com, you consent to receiving emails, phone calls, or SMS notifications related to:

    • Product updates, promotions, and special offers
    • Order confirmations and service-related updates
    • Communication from third-party service providers (e.g., delivery partners)

    Even if you are registered under Hong Kong’s Do Not Call (DNC) Register, you acknowledge that we may still contact you regarding transactional and service-related matters.

    You may opt out of marketing communications at any time by:

    • Clicking the "Unsubscribe" link in our emails
    • Contacting [email protected] to request removal from promotional lists

    We respect your privacy and ensure compliance with Hong Kong’s data protection regulations when handling customer communications.