SHIPPING

Order Processing Time

Orders are typically processed within 1-5 business days (excluding weekends and holidays). For custom products, processing may take longer if the customer does not provide the necessary design details in time.

Shipping Time & Methods

We collaborate with multiple courier companies, and our system automatically selects the optimal shipping method based on the delivery address. The estimated shipping time is as follows:

• Standard Shipping: 7-20 business days (varies by destination)
• Expedited Shipping (if available): 5-12 business days

Please note that actual delivery times may be affected by factors such as customs clearance, local postal services, and flight schedules.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email. Tracking updates may take 1-3 business days to appear in the system.

Customs & Import Duties

Customers are responsible for any customs duties, taxes, or import fees imposed by their country. Please check with your local customs office for more details.

Shipping Restrictions

We currently do not ship to certain remote areas. If your address is in an unsupported location, we will contact you for further arrangements.

Delayed or Lost Packages

While we strive to ensure timely delivery, unforeseen circumstances (such as customs delays or weather conditions) may cause delays. If your package is significantly delayed or lost, please contact our customer service for assistance.